Shipping policy

At Risen Jewelry, we understand that our customers are the heart of our business. Our goal is to make sure that every customer has a positive experience with us. We take great pride in the quality of our products and the level of service we provide. To ensure that your shopping experience with us is seamless, we encourage you to carefully read our Shipping Policy before placing an order. We believe that transparency is key to building trust with our customers, and we want to make sure that you fully understand our shipping terms.

SHIPPING TIME

Generally, domestic orders arrive 10 - 15 days after shipment. International orders typically arrive 10 - 19 days after shipment.
As stated in the delivery section of our shipping policy, shipping times are estimates based on previous orders. Any delays involving shipping carriers are out of our control.

ORDER AND SHIPPING CONFIRMATION

After placing an order, you'll receive a confirmation email. Once your order ships, you'll get a shipping confirmation email including tracking and order numbers. If you don’t see the emails, be sure to check your spam folder.

PROCESSING TIME AND SHIPPING SCHEDULE

Please allow 2 - 5 business days for order processing. This means total shipping time will be between 12 and 20 days. We're currently experiencing higher-than-usual demand. Processing time is separate from shipping time.
Orders ship Monday through Friday only. Weekend and holiday orders are processed the next business day to avoid overworking our team. 

COURIER PARTNERS AND TRACKING

When you order from Risen Jewelry, we work with trusted courier services to ensure safe delivery. You'll receive a tracking link once your order ships. Please note that tracking can take 1–4 days to activate on the courier’s website.

While we do our best to ensure timely delivery, Risen Jewelry is not responsible for delays once the package leaves our hands. In the case of delays or issues, we’ll work with you to help resolve the situation as quickly as possible.

SIGNATURES AND PACKAGE DELIVERY

Some couriers may require a signature at delivery. If no one is available to sign, they may attempt re-delivery or leave the package at a secure location. Risen Jewelry is not liable for packages left without a recipient.

If you won't be available, you may arrange for someone else to sign or contact the courier directly. Once a package is signed for, Risen Jewelry is no longer responsible.

Saturday delivery is not guaranteed, even for premium shipping.

DAMAGES DUE TO COURIER HANDLING

We carefully inspect and pack all orders. However, if your package arrives damaged due to courier mishandling, please take photos immediately and contact the courier. Also, send the photos to hello@risenjewelry.com so we can assist you.

INCOMPLETE / INCORRECT ORDERS

If something is missing from your order, contact us within 48 hours at hello@risenjewelry.com with your order number and details. Items may ship separately; in that case, you’ll receive separate shipping emails with tracking. If we can’t send a replacement, we’ll issue a refund.

ORDER CHANGES AND ACCURATE SHIPPING DETAILS

Customers are responsible for providing correct shipping information. Incomplete or incorrect addresses may lead to order delays or cancellation. If there’s an issue, our team will email you within 3 business days to confirm your address. If there’s no reply, we may cancel the order.

If you made a mistake, email hello@risenjewelry.com within 24 hours of placing your order. We’ll try to fix it, but can’t guarantee changes after that window.

DELAYED DELIVERY

We aim to ship as quickly as possible, but some delays are outside our control (e.g., weather, carrier issues, address or payment verification). If anything delays your order, we’ll let you know.

Risen Jewelry is not liable for delays caused by third parties, but we’ll support you and keep you informed every step of the way.

LOST OR STOLEN PACKAGES

If your package is lost or stolen, contact us at hello@risenjewelry.com and we’ll do our best to help. We also recommend you contact the courier and file a claim. We’ll follow up on our end as well.

Please note that Risen Jewelry is not responsible for lost or stolen packages once shipped, but we may offer a replacement depending on the situation. In some cases, filing a police report may be necessary.

RETURNS

If you need to return something, customers are responsible for return shipping costs.
Please read our return policy on the website to make sure your return meets our conditions.
Have questions? Reach out to us at hello@risenjewelry.com — we’re here to help.

CANCELLATION AND REFUSAL

Risen Jewelry reserves the right to cancel or refuse any order. We may limit or cancel items per person or household. If we make changes to your order, we’ll notify you using the email you provided. We may cancel orders suspected to be fraudulent or in violation of our terms.

If we cancel your order on our end, you’ll be refunded immediately. Refunds typically take 3–5 business days to appear depending on your bank or payment method.

SHIPPING POLICY CHANGES

Risen Jewelry reserves the right to update this Shipping Policy at any time. Please review the current version before making a purchase.

By purchasing from us, you agree to our current Shipping Policy, including any updates.

If you have any questions, reach out to us at hello@risenjewelry.com — we’ll do our best to assist you.

We appreciate your understanding, especially regarding courier-related damage or delays. We inspect every product before shipping and pack everything securely, but once it’s in the hands of the courier, some things are out of our control.